idrFrequently Asked Questions
Users new to idr often ask about account setup, deposit and withdrawal methods, game rules, and account security. This page answers the most common questions we receive.
Our FAQ covers the essentials: how to register, which payment methods we accept, how our games work, and what to do if something goes wrong. For detailed legal information, visit our terms and conditions or legal noticeIf your question is not answered here, our support team is available to help.
We at idr operate in supported jurisdictions only. Access to our platform is available only where local law permits. Before you register, verify that our services are legal in your location. If you have questions about jurisdiction or compliance, contact our support team or review our legal notice
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
Below you will find answers to questions we hear most often. Each answer is written to be clear and practical. If you need more help, our support team can assist you further.
Account and registration
Our services are available only where local law permits. We operate in supported jurisdictions across Southeast Asia, including Indonesia. Users in Jakarta, Surabaya, Bandung, and Medan can access idr if their local regulations allow online gaming and sportsbook services. Before you register, verify that access to idr complies with the laws of your own jurisdiction. We are not liable if your access is restricted by local law or if you are in breach of your local jurisdiction's regulations.
When you register with idr, we ask for your full name, date of birth, email address, phone number, and residential address. You will also create a username and password. After registration, we require identity verification (KYC). You will upload a copy of your national ID or passport and, in some cases, a proof of address document. This process protects both you and idr by confirming your identity and preventing fraud. Verification typically completes within one business day.
We at idr use standard security practices to protect your personal data. Your account is encrypted, and we do not share your information with third parties without your consent, except where required by law. Your password is stored securely and never transmitted in plain text. We recommend you use a strong, unique password and enable two-factor authentication on your account. For full details on how we handle your data, see our privacy policy
Payments and transactions
Yes. We at idr accept deposits and withdrawals through online payment, e-wallet, mobile banking, and local payment virtual accounts. When you choose a bank transfer, we generate a unique virtual account number for your deposit. You transfer funds from your personal bank account to that number using your bank's mobile app or online portal. Deposits typically arrive within minutes. For withdrawals, we process bank transfers back to your registered account. Processing times vary by bank but usually complete within one to two business days. You can also use online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet for faster alternatives.
If your deposit does not arrive within the expected time, first check your bank account to confirm the transfer was sent. If the money left your account but did not appear in idr, contact our support team with your transaction reference number and bank receipt. We will investigate and either complete the deposit or process a refund to your bank account. For withdrawals, if funds do not reach your bank within two business days, check that your registered bank details are correct. If the problem persists, our support team can trace the transaction and resolve it. Always keep your transaction receipts for reference.
Our loyalty programme rewards regular users with points for deposits, wagers, and gameplay. As you accumulate points, you move up through tier levels. Each tier unlocks benefits such as bonus offers, faster withdrawals, and exclusive promotions. You can view your current tier and points balance in your account dashboard. Points do not expire as long as your account remains active. During major holidays like Idul Fitri and Idul Adha, we often run special tier promotions with extra rewards. Check your account regularly for tier-specific offers.
Game rules and features
RTP stands for Return to Player. It is a percentage that shows, over a very long period, how much of all money wagered on a slot game is paid back to players as winnings. For example, a slot with means that, theoretically, for every 100 units wagered across millions of spins, 96 units are returned as prizes over time. The remaining non-specific info is the house edge. RTP is not a guarantee for individual sessions — it is a statistical average calculated over thousands of plays. Each spin is random and independent. We at idr display the RTP for every slot game in its information panel so you can make informed choices.
Our support team communicates in English and Indonesian. You can contact us via email, live chat, or phone during our support hours. We aim to respond to all inquiries within a standard response window. For account issues, payment problems, or game questions, reach out through your account dashboard or visit our support page. If you have a complex issue, our team may ask follow-up questions to understand your situation fully. We do not offer support in other languages at this time, but our English and Indonesian speakers can assist with most queries.
We at idr offer betting markets on Liga 1, Piala Indonesia, Piala AFF, Piala Asia, and Champions League. We also cover Premier League, MotoGP, and badminton tournaments. Our live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Markets and odds are updated regularly. Check the idr app or website for the current schedule of available events.
Security and account care
On the login page, click "Forgot password?" and enter your registered email address. We will send you a password reset link. Click the link in the email and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we will never ask you for your password via email or chat. Always reset your password through the official idr login page only.
Yes. You can update your withdrawal bank account in your account settings under "Payment Methods." We require verification of the new account to prevent fraud. You may need to provide a bank statement or other proof that the account belongs to you. Once verified, your new account becomes your default withdrawal destination. For security, we do not allow withdrawals to accounts registered under a different name. If you have questions about updating your bank details, contact our support team for guidance.